Too many of my clients, readers, followers, family, friends, and colleagues have spoken to me about negative experiences they have had with healthcare providers and other licensed professionals. These stories sadden, frustrate, and remind me of times I have sought to reduce my risks as a patient and consumer seeking quality healthcare providers. When seeking services it is in your best interest to understand there are codes of conduct and ethics that professionals are expected to follow. These codes protect you as a patient and maintain the integrity of specific fields by setting a standard that practitioners are expected to follow. Licensed professionals are held accountable and are subject to laws, regulations, and can be disciplined. When a complaint is brought against an individual practicing in a regulated profession or occupation, there is a process that follows. Complaints may lead to investigation, suspension or revocation of license (view the process in Utah here).
Finding a surgeon to perform my hip replacement surgery is an example of when I personally sought a licensed professional with impressive credentials and positive references. I wanted to secure the services of a surgeon who was willing to work both with me and for me. In Chapter 1 of my book, Butternut to Bionic (excerpt below), I wrote the following suggestions to fellow patients:
“Ask if they have patient testimonials to give you an idea of who you are working with. Many insurance companies and doctors offer websites providing you with these details - it’s okay to ask for reassurance and credibility.
State medical boards also offer information regarding physicians’ backgrounds and whether they have been subject to any disciplinary actions. A detailed list can be found at the Federation of State Medical Board’s website at www.docinfo.org.
The medical marketplace is very competitive, and a surgeon who is ethical and professional will want to reassure you, impress you, and earn your business. If you feel rushed or that your questions are disregarded or unanswered, shop around for a surgeon who is attentive, responsive, and respectful toward you. Your health and welfare are worth the time and effort.” - Tiffany Anderson, Author, LMT, RMT, BS, CHES
The aforementioned suggestions can apply to any type of licensed service provider. Licensing and credentials I hold as a Certified Health Education Specialist, Massage Therapist, and Reiki Master are also subject to codes of ethics and codes of conduct that I strive to follow. Laws and rules governing massage therapy in Utah are strict. I am grateful for any and all of the laws designed to protect the integrity of a field I have practiced in and sought services from. In Utah, the Division of Occupational Licensing governs and displays codes of conduct for a wide range of professions. Did you know that the DOPL offers a consumer tool to benefit the general public? Visit the DOPL website to verify a professional license the next time you are seeking professional services.
Remember…your health, welfare, time, and money are worth the effort to research and seek out professionals who maintain high standards. Every aspect of my business as an author, a writer, a health coach, an educator, and an alternative healthcare provider are part of a competitive industry. To earn your business I encourage you to visit my website, check my credentials, and read my book reviews. Patient advocacy and health education are my business.
Be Well! ~Tiffany Anderson, LMT, RMT, BS, CHES